Terms of Service
Last updated: 29 May 2026
Please read these Terms of Service carefully before using the Emberhaus website (emberhaus.com.au) or placing an order. By accessing our website or making a purchase, you agree to be bound by these terms.
1. The Parties
These Terms constitute a legally binding agreement between you ("customer", "you") and Emberhaus ("we", "us", "our"), operated by Menders Research Labs, .
Contact: hello@emberhaus.com.au
2. Use of This Website
You may use this website for lawful purposes only. You agree not to:
- Use this site for any fraudulent or unlawful purpose
- Attempt to gain unauthorised access to any part of the website or its systems
- Transmit any viruses, malware, or harmful code
- Reproduce, copy, sell, or exploit any portion of this website without our express written permission
- Use automated tools to scrape, harvest, or collect information from this website
We reserve the right to terminate access to users who violate these terms.
3. Products and Pricing
All products listed on emberhaus.com.au are subject to availability. We reserve the right to:
- Modify product descriptions, specifications, and pricing at any time without notice
- Limit the quantity of products available for purchase
- Discontinue any product
Currency: All prices are displayed in AUD and include GST where applicable (Australia only).
Pricing errors: If a product is listed at an incorrect price, we reserve the right to cancel the order and issue a full refund. We will notify you immediately if this occurs.
4. Orders and Acceptance
Placing an order constitutes an offer to purchase. An order is not confirmed until you receive an Order Confirmation email from us.
We reserve the right to refuse or cancel any order for reasons including:
- Suspected fraudulent activity
- Inability to process payment
- Product unavailability
- Errors in product information or pricing
5. Payment
We accept payment via Shopify Payments (credit/debit card) and PayPal. All transactions are processed securely. We do not store payment card details.
6. Shipping and Delivery
Shipping is governed by our Shipping Policy, available at emberhaus.com.au/pages/shipping-policy. By placing an order, you acknowledge and accept the shipping terms outlined there.
7. Returns and Refunds
Returns and refunds are governed by our Returns & Refunds Policy, available at emberhaus.com.au/pages/returns-refunds. Your rights under the Australian Consumer Law (ACL) are not limited by these terms.
8. Intellectual Property
All content on this website — including text, images, logos, graphics, and design — is owned by or licensed to Emberhaus and is protected by copyright and trademark laws.
You may not reproduce, distribute, or create derivative works from any content on this site without our express written permission.
9. User-Generated Content
If you submit reviews, testimonials, photos, or other content to our website, you grant Emberhaus a non-exclusive, royalty-free, perpetual licence to use, reproduce, and display that content for marketing and promotional purposes.
10. Limitation of Liability
To the fullest extent permitted by law, Emberhaus shall not be liable for:
- Indirect, incidental, or consequential damages arising from the use of our products or website
- Any loss of profit, data, or goodwill
- Damages exceeding the total amount paid for the order in question
Nothing in this section limits liability for death or personal injury caused by negligence, or any other liability that cannot be excluded under applicable law.
11. Disclaimer of Warranties
Our products are provided "as is." While we take care to ensure product descriptions are accurate, we make no warranties regarding fitness for a particular purpose beyond what is required by the Australian Consumer Law.
12. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of Queensland, Australia. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Queensland.
13. Changes to These Terms
We may update these Terms at any time. Changes will be effective immediately upon posting to this page. Your continued use of the website after any change constitutes acceptance of the new Terms.
14. Contact
For questions about these Terms:
Email: hello@emberhaus.com.au
Address:
Emberhaus — emberhaus.com.au