Privacy Policy

Last updated: 29 May 2026

Emberhaus ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data in accordance with the Australian Privacy Act 1988 (Privacy Act) and the Australian Privacy Principles (APPs).

Information We Collect

When you use our website (emberhaus.com.au) or make a purchase, we may collect:

Personal Information:

Name and contact details (email address, phone number)
Shipping and billing address
Payment information (processed securely — we do not store card details)
Order history and purchase preferences

Automatically Collected Information:

IP address and browser type
Pages visited and time spent on our website
Device type and operating system
Referring website or search terms used to find us

How We Use Your Information

We use the information we collect to:

1. Process and fulfil your orders — including communication about order status and shipping

2. Provide customer support — responding to enquiries and resolving issues

3. Send marketing emails — if you have opted in via our pop-up or checkout (you can unsubscribe at any time)

4. Improve our website — through analytics to understand how customers use our site

5. Comply with legal obligations — as required by Australian law

Who We Share Your Information With

We do not sell your personal information. We share data only with third-party service providers that help us operate our business:

Provider	Purpose
Shopify	E-commerce platform (order processing, website hosting)
Payment processors (Shopify Payments, PayPal)	Secure payment processing
Omnisend	Email marketing platform
Shipping carriers	Order fulfilment and delivery
Meta (Facebook/Instagram)	Advertising (anonymised — see below)
Google Analytics	Website analytics

All third-party providers are contractually required to handle your data securely and in compliance with applicable privacy laws.

Facebook Pixel and Advertising

Our website uses the Facebook Pixel — a small piece of code that collects anonymised data about your visit (e.g., pages viewed, items added to cart). This data is used to:

Show relevant ads to you on Facebook and Instagram
Measure the effectiveness of our advertising
Create audiences of similar shoppers

The data sent to Facebook is anonymised and does not include your name, email, or payment details. You can opt out of Facebook personalised ads at facebook.com/settings/ads.

Email Marketing

If you provide your email address (via our pop-up, checkout, or directly), we may send you:

Promotional offers and discount codes
New product announcements
Order-related updates

You can unsubscribe at any time by clicking the unsubscribe link in any email, or by contacting us at hello@emberhaus.com.au.

We use single opt-in for our email list, meaning you are added once you submit your email address.

Cookies

Our website uses cookies to:

Keep items in your shopping cart between sessions
Track your browsing behaviour for analytics and advertising
Personalise your experience

You can disable cookies in your browser settings, but this may affect some website functionality (e.g., keeping items in your cart).

Data Security

We take reasonable steps to protect your personal information from misuse, interference, and loss. Our website uses SSL encryption (HTTPS) to secure all data transmitted between your browser and our servers. Payment information is processed through PCI-compliant payment processors (Shopify Payments, PayPal) and we do not store your card details.

Your Rights

Under the Australian Privacy Act, you have the right to:

Access the personal information we hold about you
Correct any inaccurate information
Request deletion of your personal information (subject to legal obligations)
Opt out of direct marketing at any time

To exercise any of these rights, contact us at hello@emberhaus.com.au.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Order information is typically retained for 7 years for accounting and tax compliance purposes.

Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.